We value that each individual ship owning or operating company’s maritime expectations are specific to you.

We recognize the importance of a consistent customer care approach and most importantly the overall experience that our customers receive when working with us.

Our customer care applied practices encompass certain principles that we uphold in our efforts to deliver real added value services and meet customer satisfaction, including:

  • Maintaining high responsiveness and professional attention to inquiries.
  • Taking the time to know our clients in person and resolving any issues they may have quickly and efficiently while acting as trusted partner and reliable consultant.
  • Applying Customer loyalty and reward incentives.
  • Conducting Customer surveys and then analyzing feedback to assist our service chain become even better.
  • Promoting a human transparent communication with a positive attitude.
  • Offering impartial advice & technical expertise in support of commercially sound solutions for all our clients, 24/7.

We remain focused to act in dependability to address the individual and collective needs of our clients and public at large, internationally.

Our Process

We appreciate that operating safety and reliability of your fleet are vital to your everyday marine commitments.
INSB's loyalty to operational safety is eminent as we work to identify & manage potential risks to achieve improved ship safety and compliance throughout vessels demanding lifecycle.

Our activities are supported by the expertise and resources developed over almost 4 decades in offering survey & classification services via highly trained surveyors, auditors and experts who apply their decisive experience and knowledge for improving ship safety standards and creation of sound operational reliability and endurance.

We respect tight shipping schedules and by being available 24/7 we focus on our high responsiveness and technical expertise that can make a difference to you and your classed fleet.

We are conscious for operationally sound vessels that perform best in an uninterrupted manner. Thus, we strive for vessels continued technical integrity and fleet optimization by means of regular ship survey program and technical assessments.